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Terms & Conditions
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Last updated: 30.07.2025

1. Scope
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These Terms & Conditions (“Terms”) govern your use of the https://xenoelectronics.com website (the “Service”) and the IT services provided by XenoElectronics (“we”, “us”, or “our”).
By using the Service, you accept and agree to be bound by these Terms.

2. Services Provided
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XenoElectronics offers IT services, maintenance subscriptions, remote support, and consulting for private individuals and small businesses in Germany, including:

  • Remote support sessions (€29 each)
  • On-site or remote support & consulting (€59/hour)
  • Maintenance subscriptions: 19€/PC (Basic) €49/month per PC (Plus, includes remote support), €59/month per server

3. Contract Formation
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No binding contract exists until we issue a written or electronic order confirmation. Verbal or email requests are only binding following our confirmation.

4. Pricing & Payment
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All prices are net amounts (no VAT charged as per § 19 UStG – small business regulation).
Payment is due within 14 days of invoicing, without deduction.

5. Subscription Duration & Termination
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Maintenance subscriptions may be canceled monthly with a 14-day notice period. One-off services and support engagements terminate upon completion.

6. Limitation of Liability
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We are liable only in cases of intent or gross negligence. For simple negligence, liability is limited to the breach of essential contractual obligations (“cardinal obligations”) and capped at the foreseeable typical damage. Liability for personal injury is not limited.

7. External Links#

The Service may contain links to third-party websites. We are not responsible for content or privacy practices on linked sites and disclaim liability accordingly.

8. Accounts & Passwords
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If you register for an account, you must provide accurate and current information. You are responsible for safeguarding your password and for all activities conducted under your account. Notify us immediately of unauthorized use.

9. Termination of Access
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We reserve the right to suspend or terminate your access to services immediately for failure to comply with these Terms. Provisions intended to survive termination (e.g. liability clauses) remain valid.

10. Governing Law & Jurisdiction
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German law applies exclusively. If you are a consumer, Suderburg shall be the competent court. Invalidity of any clause does not affect the validity of the rest of the Terms (severability clause).

11. Amendments
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We may update these Terms at any time. For material changes, we will give at least 30 days’ notice. Continued use after updates signifies acceptance of the revised Terms.

12. Contact
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For questions regarding these Terms, email: info@xenoelectronics.com

Legal Notice: https://xenoelectronics.com/legal-notice/

Privacy Policy: https://xenoelectronics.com/privacy/