↓ Skip to main content

Remote Support

Remote Support (Fernwartung)
#

For quick assistance from afar, we use RustDesk, a secure and open-source software. This allows us after your explicit approval to see your screen and provide control assistance. The connection is encrypted and can be terminated by you at any time.

Step 1: Download RustDesk
#

Please download the current version from the official website. Installation is usually not necessary (portable version); the program can be launched directly.

Download Link: https://github.com/rustdesk/rustdesk/releases

Note for Windows users: Please select the file ending in “.exe” from the list (usually x86_64).

Available for: Windows, macOS, Linux, Android, iOS.

Step 2: Establish Connection
#

After starting the program, you will see two important numbers on the left side:

  1. Your ID (a long number)
  2. One-Time Password (often 6 digits)

Please provide us with these details by phone or secure chat when we ask you to do so.

Important:

  • Full control: You can always see what we are doing on your screen.
  • Security: No access is possible without the ID and the password.
  • Cancellation: You can disconnect at any time by closing the program.

Why we use RustDesk
#

We consciously choose RustDesk as a modern alternative to classic cloud solutions.

  • Data Sovereignty: We operate our own RustDesk servers (self-hosted on our own hardware). This means your data does not run through third-party foreign servers, but remains completely within our secure infrastructure.
  • End-to-End Encryption: The highest security standard for your session.
  • Open Source: The source code is publicly viewable this creates transparency and security, as there are no hidden backdoors.

Transparent Costs: For the setup and maintenance of our secure, self-sufficient remote maintenance infrastructure, we charge a one-time flat rate of € 29.00 per session (in addition to the regular labor effort). You can find all details in our pricing overview.

Do you have any questions?
#

If the download doesn’t work or you are unsure, please give us a call. We will patiently guide you through the process.

To Contact