Cancellation policy for consumers#
When concluding a distance selling transaction, consumers generally have a statutory right of cancellation, about which the provider informs them below in accordance with the statutory model. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity.
1. Right of withdrawal#
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days:
- For services: from the day on which the contract is concluded.
- For purchase contracts (goods): from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.
To exercise your right of withdrawal, you must inform us:
XenoElectronics Owner: Andreas Janshen
Beim Jagdhaus 9
29556 Suderburg
Email: info@xenoelectronics.com
by means of a clear statement (e.g., a letter sent by post or email) of your decision to withdraw from this contract.
To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period expires.
2. Consequences of revocation#
If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we receive notification of your withdrawal from this contract. We will use the same means of payment for this refund as you used for the original transaction.
We may refuse to refund for purchase contracts until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period. You bear the direct costs of returning the goods.
3. Premature expiry of the right of withdrawal for services#
The right of withdrawal expires prematurely in the case of a contract for the provision of services (e.g., IT support, setup, repair) if we have provided the service in full and only began performing the service after you gave your express consent and at the same time confirmed your awareness that you would lose your right of withdrawal upon complete fulfillment of the contract by us.
4. Premature expiry of the right of withdrawal for digital content#
The right of withdrawal expires in the case of a contract for the delivery of digital data that is not stored on a physical data carrier (e.g., software downloads, scripts) if we have begun to fulfill the contract after you have expressly agreed that we may begin to fulfill the contract before the expiry of the withdrawal period and you have confirmed your knowledge that you will lose your right of withdrawal by agreeing to the commencement of the contract.
Disclaimer regarding the English translation: This English translation of our Terms and Conditions / Privacy Policy / Service Agreements is provided solely for your convenience and informational purposes. In the event of any discrepancies, conflicts, or contradictions between this translated version and the original German document, the original German version shall be exclusively legally binding and shall prevail in all cases.